Shipping

At Sawnee Built, we’re committed to providing a smooth, reliable, and transparent shipping experience. Every order is carefully packed and shipped nationwide, so you can enjoy our products wherever you are in the United States.

Domestic Shipping

We partner with trusted carriers to ensure your order arrives safely and on time. After your order is placed, our team carefully prepares and packages your items for shipment.

Once your package ships, you’ll receive an email with tracking details, allowing you to monitor its progress from our shop to your doorstep.

Processing Time:
Orders are typically processed within 2–5 business days. Processing times may extend during holidays, promotions, or periods of high demand.

Delivery Time:
Shipping times vary depending on your location and the method chosen at checkout. Most orders arrive within 3–7 business days after shipping.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your order’s weight, dimensions, and destination.

Important Information

  • We currently ship within the United States only.

  • Sawnee Built is not responsible for carrier delays, weather-related issues, or incorrect shipping information entered at checkout.

  • Once an order has been marked as delivered by the carrier, Sawnee Built cannot be held liable for lost or stolen packages.

Questions?

If you have any questions about your order or need assistance with tracking, please contact us through our Contact Page or email sawneebuilt@gmail.com.

Thank you for shopping with Sawnee Built — we’re honored to deliver goods made with purpose, directly to your home.

Returns

Eligibility for Returns

To be eligible for a return, the following conditions must be met:
1. The product must be in its original packaging and in the same condition as when it was received.
2. The return must be requested within 30 days from the date of purchase.
3. Proof of purchase, such as a receipt or order number, must be provided.

Types of Returns

We offer two types of returns: refund and exchange.

Refund

If the product qualifies for a refund, you will be reimbursed the full purchase price, excluding any shipping charges. Refunds will be issued using the original payment method used during the purchase.

Exchange

If you prefer to exchange the product for another, we will be happy to accommodate your request. The new item must be of equal or lesser value than the original purchase. Any price difference will be refunded or charged accordingly.

Return Process

To initiate a return or exchange, please follow these steps:
1. Contact our customer support team either by phone or email. Please provide your order number, the reason for the return, and indicate whether you would like a refund or an exchange. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
2. Package the product securely and include all original accessories, manuals, and other items that came with the product. Ensure the package is labeled with the provided RMA number.
3. Ship the package back to our designated return address. We recommend using a trackable shipping method to ensure the item arrives safely.
4. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will process your refund or ship the exchange item. You will be notified via email once the process is completed.

Exceptions and Conditions

Please note that the following exceptions and conditions apply to our return policy:

  • Customized or personalized products are not eligible for returns unless they arrive damaged or defective.

  • Products that have been misused, damaged, or altered by the customer will not be eligible for a refund or exchange.

  • If the product was purchased from an authorized Sawnee Built retailer, the return must be processed through that specific retailer as per their return policy.

  • For health and safety reasons, certain products like personal care items or intimate apparel cannot be returned.

Final Thoughts

At Sawnee Built, we value your satisfaction and strive to deliver high-quality products. Our return policy is designed to make the return or exchange process as smooth as possible. If you have any questions or concerns, please don't hesitate to contact our dedicated customer support team, who are available to assist you (Dave or Donna). We are here to assist you every step of the way.